Frequently Asked Questions
Materials & Quality Assurance
What materials are used in M&M's jewelry?
We handcraft our pieces using high-quality, responsibly-sourced materials. Our collection features vermeil, gold-plated sterling silver, sterling silver, natural gemstones, and pearls. We're proud to use 100% certified recycled gold and silver in our pieces, aligning with our commitment to sustainable luxury.
How do you ensure the quality of your jewelry?
We meticulously craft each piece and subject it to rigorous quality checks. Our 18-month warranty further demonstrates our commitment to excellence. To maintain your jewelry's beauty, we provide care instructions with each purchase.
What's your warranty policy?
Every M&M piece comes with an 18-month warranty, covering manufacturing defects. This extra assurance reflects our confidence in the lasting quality and beauty of our jewelry.
How do I care for my M&M's jewelry?
To keep your M&M Jewelry pieces looking their best, please follow any specific care instructions included with your purchase.
For items without dedicated guidelines, we advise: avoiding moisture, removing jewelry before physical activities, and storing in a dry place. Each piece comes with a silver polishing cloth to help maintain its shine.
These simple practices will help preserve your jewelry's quality and luster.
Product Information
What's included with my jewelry purchase and package?
Every M&M Jewels order comes thoughtfully packaged with both care and sustainability in mind. Your purchase includes:
- A protective jewelry box for storage
- A sealed bag to keep your piece pristine
- A silver polishing cloth to maintain its shine
- A detailed maintenance card with care instructions
- Eco-friendly cushion packaging for safe transit
- M&M Jewels stickers
Our packaging is designed to be as environmentally friendly as possible, featuring recyclable materials, biodegradable elements, and soy-based inks. We're committed to reducing our environmental impact while ensuring your jewelry arrives safely and beautifully presented.
Are products monogrammed or customized?
We primarily offer a curated selection of ready-to-wear jewelry pieces designed to complement any style or occasion. While most of our collection consists of non-customizable products, we are pleased to offer a select range of items that can be personalized with monograms or custom details. Please visit our 'Custom Jewelry' section to explore these unique options and learn more about adding a personal touch to your chosen pieces.
How do I order custom products?
To order custom pieces from M&M Jewels, please submit your customization requirements using the form available on each custom product page before checkout.
Typically, customization takes up to 7 business days; however, during peak periods, it may extend to 14 business days.
If you have additional specifications or questions about your custom order, please don’t hesitate to reach out to us through our contact form or by emailing us at support@mmjewelselection.com.
Ordering Process
How do I place an order?
To place an order, simply browse our collection, add the desired items to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment information during the checkout process.
How can I apply a discount or promotional code?
During the checkout process, any eligible discounts will be automatically applied, or if you have a valid discount or promotional code, don't forget to include it here. All discounts will be applied to your order total before finalizing your purchase.
How long will it take for my order to be processed?
We aim to process all orders within 72 hours of being placed. You'll receive a shipping confirmation email once your order has been processed and shipped.
Payment Methods
What payment methods do you accept?
We accept all major credit and debit cards, as well as digital wallets like Apple Pay, Google Pay, Meta Pay, Amazon Pay, and Shop Pay. PayPal is also accepted.
Is it safe to enter my payment information on your website?
Absolutely! Our website is secured with the latest encryption technology to ensure your payment information is protected. We also comply with all industry standards for secure online transactions.
Shipping
Where does M&M Jewels ship?
Currently, we offer shipping exclusively within the United States. We're working on expanding our shipping options to serve more customers globally in the future.
How much are the shipping costs?
We're pleased to offer free shipping on all U.S. orders, regardless of the order value. This is part of our commitment to providing excellent value to our customers.
How long will it take for my order to arrive?
We process most orders within 72 hours of placement. After shipment, standard delivery typically takes 7-14 business days. For custom orders, please allow up to 14 days for processing before shipment.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. This allows you to monitor your package's journey from our facility to your doorstep. If you have any concerns about your shipment, please don't hesitate to contact our customer service team.
Returns & Refunds
What is the return policy?
We accept returns of unworn, unused items in original condition within 30 days of delivery for a full refund or exchange. Items must be in their original packaging with all tags attached.
How do I initiate a return?
Email support@mmjewelselection.com within 30 days of delivery. Include your order number and reason for return. We'll provide a return label and detailed instructions for sending your item back.
How long does it take to receive a refund?
Refunds are typically processed within 10-14 business days after we receive your return. The funds will be credited to your original payment method. You'll receive an email confirmation once the refund is processed.
Can I return custom or monogrammed products?
Unfortunately, we can't accept returns on customized or monogrammed items due to their unique nature. Please review your order carefully before submitting. If you have concerns, contact us before placing your order.
Can I return a gift?
We accept gift returns and will refund the original payment method. Contact support@mmjewelselection.com with the order details, and we'll guide you through the process while maintaining gift giver confidentiality.
What if my item arrives damaged?
Contact support@mmjewelselection.com immediately with your order number, photos of the damage, and a brief description. We'll quickly work to resolve the issue, typically by sending a replacement or offering a refund.
Newsletter & Support
How do I unsubscribe from your email newsletter?
If you wish to unsubscribe from our email newsletter, you can click the "Unsubscribe" link at the bottom of any newsletter email you receive from us. Alternatively, you can contact our support team at support@mmjewelselection.com, and we'll assist you with unsubscribing.
How can I get additional support?
If you have any additional questions or need assistance, don't hesitate to reach out to our friendly support team via email at support@mmjewelselection.com or use the contact form.
Contact Us
M&M Jewels, 17131 Denver St, Apt 12 Detroit, MI 48224 United States
Email: support@mmjewelselection.com
Phone: +1 (313) 637-5349