Shipping policy
Shipping Rates and Times
Currently available for the US, Canada, Australia and New Zealand.
- Free shipping for Canada, Australia, and New Zealand.
- U.S. shipping fee: $5.99.
- Estimated delivery time: 7–14 business days.
Customs and Duties
We generally do not expect additional customs fees or duties. However, please note that any applicable import taxes are the customer’s responsibility.
Shipping Process
- Regular orders: Dispatched within 72 business hours. If there are delays, we’ll notify you promptly.
- Custom products: Processing takes 7–14 business days. Most custom orders are completed within 7 business days, but please allow extra time during peak seasons or for complex designs.
- We use compact, eco-friendly packaging to minimize waste and carbon emissions during shipping.
Order Tracking and Support
- You’ll receive email updates on your order status, including tracking information.
- For any questions, please contact our Customer Care Team at support@mmjewelselection.com.
Missing or Damaged Items
If your order arrives missing items or damaged, please contact us immediately at support@mmjewelselection.com with your order number.
For details on exchanges, returns, and refunds, please visit our Refund Policy.
Further Questions
If you have any further questions or concerns about our shipping policies, please don't hesitate to reach out to our Customer Care Team, or if you prefer, use the contact form here.