Refund policy

Eligibility for Returns

To be eligible for a return or exchange, your item must:

  • Be unworn and unused
  • Show no signs of wear or damage
  • Be in its original condition and packaging
  • Include the original receipt or proof of purchase

Return Process

  1. Contact us at support@mmjewelselection.com within 30 days of delivery to initiate a return.
  2. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package to the following address: M&M Jewels, 17131 Denver St, Apt 12, DETROIT MI 48224, United States.
  3. Items sent back without first requesting a return will not be accepted.

Refunds

  • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. 
  • Refunds are typically processed within 10-14 business days of receiving the returned item.
  • If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we've approved your return, please contact us at support@mmjewelselection.com.

Exchanges

  • For exchanges, if the new item's value exceeds the original purchase price, you will be required to pay the difference.
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Exchanges are typically processed within 10-14 business days of receiving the returned item.

Damages or Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@mmjewelselection.com so we can resolve the issue.

Non-Returnable Items

The following items are not eligible for returns:

  • Monogrammed or custom products
  • Sale items or gift cards
  • Individual products from sets (sets must be returned as a whole)

Returning a Gift

To return or exchange a gift, contact us at support@mmjewelselection.com. We can only process refunds through the original payment method. For exchanges, if the new item's value differs from the original gift value, the difference will be credited or charged to the original payment method.

For information on our delivery process, please visit our shipping policy.

If you have any further questions or concerns about our return and refund policies, please don't hesitate to reach out to our Customer Care Team, or if you prefer, use the contact form here.